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Application not launching and the session is stuck at the PreLogon state.Citrix receiver hangs at starting application. Application not launching and the session is stuck at the PreLogon state
Current Release. Install and configure. Advanced configuration. PIV smart card authentication. Network analysis. Delegated administration and Director.
Secure Director deployment. Configure with Citrix Analytics for Performance. Site analytics. Alerts and notifications. Filters data. Historical trends. Troubleshoot deployments. Application probing. Desktop probing. User issues. Diagnose session startup issues. Diagnose user logon issues. Shadow users. Send messages to users. Resolve application failures. Restore desktop connections. Restore sessions. Run HDX channel system reports. Reset a user profile. Record sessions. Feature compatibility matrix.
Data granularity and retention. Troubleshoot Director failure reasons. Aviso legal. Este texto foi traduzido automaticamente. Este artigo foi traduzido automaticamente. In addition to the logon process phases mentioned in the Diagnose user logon issues section, Director displays the session startup duration. These two durations further contain individual phases whose startup durations are also displayed. This data helps you to understand and troubleshoot high session startup duration.
Further, the time duration for each phase involved in the session startup helps in troubleshooting issues associated with individual phases. For example, if the Drive Mapping time is high, you can check to see whether all the valid drives are mapped correctly in the GPO or script.
Ensure that the following prerequisites are met for session startup duration data to be displayed:. When this metric is high, it indicates a client-side issue that is causing long start times.
Review subsequent metrics to determine the probable root cause of the issue. SSCD starts as close as possible to the time of the request mouse click. In the case of a shared session, this duration is much smaller, as much of the setup costs associated with the creation of a new connection to the server are not incurred. At the following level down, there are several detailed metrics available.
This is the time taken for the client to download the ICA file from the server. The overall process is as follows:. IFDCD represents the time it takes for the complete process steps 1—4. This results from network issues between the two machines.
So you can troubleshoot potential network issues first. This is the time taken to process the launch page launch. When this metric is high, it indicates that the Delivery Controller is taking a long time to resolve the name of a published application to an IP address. Possible causes include a problem on the client, issues with the Delivery Controller, such as the Delivery Controller being overloaded, or a problem with the network link between them.
When this duration is high, it indicates that the STA server or the Delivery Controller are overloaded. This duration represents the time taken to query every session to host the requested published application.
The check is performed on the client to determine whether an existing session can handle the application launch request. The method used depends on whether the session is new or shared.
This duration represents the time taken to create a session, from the moment wfica This duration is the high-level server-side connection start-up metric that encompasses the time VDA takes to perform the entire start-up operation. When this metric is high, it indicates that there is a VDA issue increasing session start times. This includes the time spent on the VDA performing the entire start-up operation.
This duration can increase artificially if a user fails to provide credentials in a timely manner. This time is likely to be a significant only if manual login is being used and the server side credentials dialog is displayed or if a legal notice is displayed before login commences. Consider optimizing any application compatibility scripts or use environment variables instead.
If this duration is high, consider your User Profile configuration. Roaming profile size and location contribute to slow session starts. When a user logs on to a session where Terminal Services roaming profiles and home folders are enabled, the roaming profile contents and access to that folder are mapped during the logon. This takes extra resources. Sometimes, this can consume significant amount of the CPU usage. Consider using the Terminal Services home folders with redirected personal folders to mitigate this problem.
In general, consider using Citrix Profile Management to manage user profiles in Citrix environments. If you are using Citrix Profile Management and have slow logon times, check if your antivirus software is blocking the Citrix Profile Management tool. If the configuration is set for printer creation to be performed asynchronously, the value is not recorded for PCVD as it does not impact completion of the session startup.
Excessive time spent in mapping printers is often the result of the printer auto creation policy settings. When a session starts, Citrix Virtual Apps and Desktops has to create every locally mapped printer on the client device. Consider reconfiguring your printing policies to reduce the number of printers that get created, specifically when users have many local printers. Ensure that your base policies include settings to disable unused virtual channels. This phase is a combination of Userinit and Shell duration.
When a user logs on to a Windows machine, winlogon runs userinit. Userinit represents the duration between the start of userinit. The Shell duration is the time between the initialization of the user interface to the time the user receives keyboard and mouse control. The development, release and timing of any features or functionality described in the Preview documentation remains at our sole discretion and are subject to change without notice or consultation.
The documentation is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making Citrix product purchase decisions. Citrix Virtual Apps and Desktops. View PDF. This content has been machine translated dynamically. Give feedback here.
Thank you for the feedback. Citrix Virtual Apps and Desktops 7 Director. Translation failed! Diagnose session startup issues March 29, Contributed by: C R. The official version of this content is in English. Some of the Citrix documentation content is machine translated for your convenience only.
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